Shipping & Returns
 

 

Shipping

All items are F.O.B. our Warehouse, the Factory (as noted), or the Vendor for items that are drop shipped. All truck shipments will ship via bestway pre-paid unless otherwise specified at time of order. Extra UPS delivery charges may apply to shipments containing hazardous materials, oversized, UPS dimensional weighted items, drop shipments, non-catalog items, COD orders and shipments outside continental U.S. Other restrictions may apply. We shall not be liable for any injury, loss, damage, or delay in delivery resulting from the handling or use of the goods after or during such delivery.

Returns

Unless we have erred, returns must be prepaid. No merchandise will be accepted for return which is made up special or which has been held for over 30 days. We reserve the right to determine if the purchaser has abused the item in question. If it cannot be returned to stock, credit will not be given. Returns not accompanied by a copy of shipper, invoice, or invoice number may not be accepted or subject to restocking charge. Returns due to customer error must be prepaid and are subject to restocking charge. Any claims for discrepancies in shipment must be made within 5 days of receipt of merchandise. Items that cannot be returned via UPS or USPS: Call for instructions.

Acceptance of Terms and Conditions

No conditions stated by Buyer in its offer or acceptance shall be binding on "Seller" if in conflict with, inconsistent with, or in addition to, "Seller" terms. Credit is conditional upon determination by "Seller" each time an order is received. By use of our website you agree to our Legal and Privacy Policies. You certify, represent, and warrant that all purchases made by employees/agents of your organization utilizing your Mach 5 Supply account number are authorized purchases of your organization. You acknowledge and agree that it is your responsibility to verify and maintain the protection, security, and distribution of your account number, user names, and passwords associated with purchasing via Mach 5 Supply and mach5supply.com. Furthermore, you expressly agree that all liability relating to password management resides with you and your organization and that under no circumstances, including negligence or misconduct, shall Mach 5 Supply be liable for any damages that result from the use of our website. You acknowledge that your purchasing rights and privileges may be modified at any time upon notice from Mach 5 Supply. Orders are accepted on the basis of terms of sale in effect at the time the order is received and approved by the “Seller” at “Seller’s” Main Offices. Acceptance of any products delivered hereunder by “Seller” or any of its Affiliates or Assignees shall constitute Buyer’s agreement to said Terms of Sale as set forth herein or found on our website.